Refund Policy

This Refund Policy outlines the refund procedures for services offered by ELSEO IT (“we,” “us,” or “our”) through the website https://elseoit.com/ (“Website”). Please read this policy carefully before engaging with our services.

Scope of Services

We offer a range of services, including SEO (Search Engine Optimization), Web Design, and Digital Marketing. This Refund Policy applies specifically to these services.

Refund Eligibility

  1. SEO Services: If you are not satisfied with the results of our SEO services, you may be eligible for a partial refund. Refund eligibility will be determined on a case-by-case basis. Please note that SEO results may take time to materialize, and refunds are not typically provided for services that have been performed and delivered.
  2. Web Design Services: If you are not satisfied with the design or functionality of your website, you may request revisions or changes. Refunds for web design services will be considered based on the extent of the work completed and the nature of the dissatisfaction. No refunds will be provided once the final design has been approved.
  3. Digital Marketing Services: Refunds for Digital marketing services will be evaluated based on the specific campaign goals and objectives. If we fail to meet agreed-upon milestones or deliverables, a partial refund may be considered.

Refund Request Process

To request a refund, please follow these steps:

  1. Submit a Refund Request: Send an email to [[email protected]] with the subject line “Refund Request” detailing the reason for your dissatisfaction and the specific service(s) you are seeking a refund for. Include relevant order numbers, project details, and any supporting documentation.
  2. Evaluation: We will review your refund request and assess the situation based on the terms outlined in this policy. We may request additional information or clarification to better understand your concerns.
  3. Refund Decision: After evaluating your request, we will determine whether a refund is warranted based on the circumstances. If a refund is approved, we will notify you of the amount and the method of refund.

Refund Process

If your refund request is approved, we will process the refund as follows:

  • For payments made via credit card or online payment platforms, the refund will be issued to the original method of payment within 14 days.
  • For payments made via check or bank transfer, the refund will be issued by check or bank transfer within [number] days.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at:

ELSEO IT Website: https://elseoit.com/

Email: [email protected]

Changes to This Refund Policy

ELSEO IT reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on this page, and the date of the most recent revision will be indicated at the bottom of the policy.

This refund policy was last updated on 14 August 2023.